A paid plan subscription is required to use the app. ※ This applies to development stores as well.
Check the Status of the relevant rule from the rule list screen. If the status is Disabled, change it to Enabled and check again.
Payment rule conditions use AND logic. The payment method will only be hidden when all configured conditions are met simultaneously. Check whether the conditions of the payment rule are being met.
The payment method name must match the preset name (when selected from the list) or the name as displayed on the Shopify checkout page (when entered manually). Check the exact payment method name shown on the checkout page and verify that it matches the name set in the rule.
If no eligible items or collections are set, the rule will not function. Check that the rule's Eligible items or target collection is correctly configured.
The payment hiding mechanism used by our app — Shopify's Payment Customization Function API — does not support the Shop app or Shopify POS. In this case, please consider disabling sales through the Shop app.
See also: Payment Customization API ｜Shopify dev
The Payment Customization Function API used by our app does not support the Shop account-exclusive checkout page (URLs starting with https://shop.app/checkout/xxxxxx) that customers are redirected to under certain conditions when logged in with a Shop account. This is not documented in Shopify's official documentation, but we have confirmed directly with Shopify that this is expected behavior. In this case, please consider disabling the use of Shop Pay or Shop account login.
Steps to reproduce the known issue:
Log in with a Shop Pay account that has previously made a purchase via Shop Pay
Click the checkout button ※ At this point, you are redirected not to the store's checkout page, but to the Shop checkout page (URL starting with
https://shop.app/checkout/xxxxxx)Only Shop Pay's "Pay now" option is displayed — and the order can still be completed with Shop Pay
The Bank Deposit, Money Order, and Cash on Delivery (COD) options in payment rules hide payment methods created in the following ways:
Bank Deposit — Hides payment methods created by selecting "Bank Deposit" under manual payment methods
Money Order — Hides payment methods created by selecting "Money Order" under manual payment methods
Cash on Delivery (COD) — Hides payment methods created by selecting "Cash on Delivery (COD)" under manual payment methods
Therefore, payment methods created by selecting "Create a custom payment method" under manual payment methods — even if named "Bank Deposit," "Money Order," or "Cash on Delivery (COD)" — cannot be hidden. In this case, refer to "Hide Payment Methods Not in the Preset List" and add the payment method to the payment rule manually.
If the issue persists, please contact our support team.