If you set up an access rule but the custom screen or redirect does not work on the target product page or collection page, check the following items in order.
Check that the app embed for RuffRuff Order Limits is enabled in the theme where you are checking access limits.
(1) Open the theme editor
Open Shopify admin → "Online Store" → "Themes" → "Customize".
(2) Open App embeds
Select "App embeds".
(3) Check RuffRuff Order Limits
Enable "RuffRuff Order Limits" and save.
In the access rules list, check that the target rule is "Enabled." A "Disabled" rule does not enforce access limits.
Check that the product you are testing is included in the rule's "Eligible items." If you specify particular products, collections, or product tags, also check the selected items and the target product's collections or tags.
Customers who match "Visible to" can see the product page. Check with the following states.
Visible to | State to check the access limit |
|---|---|
Logged in customer | Logged out, or without an allowed customer tag |
Guest (unauthenticated users) | Logged in |
Password holder | Without using the correct password |
Prerequisite: If you set denied customer tags, logged-in customers who have those tags are also excluded from the visible-to group.
If multiple rules target the same product, check the eligible items, visible-to setting, and priority of all of them. Rules with a higher number are evaluated first, and the restriction method of the first rule that matches the eligible items and actually restricts the viewer is applied.
To restrict the collection page itself, you must select "Specific collections" for eligible items and enable "Also restrict the collection page." If either condition is not met, the collection page itself is not restricted.
If visible to is "Password holder" and the restriction method is "Show custom screen," enter the correct password on the input screen on the product page.
If the restriction method is "Redirect to URL," the input screen is not shown. Open the latest "Password Link" generated after saving the rule, then access the target product page.
Access rules restrict the target product pages. The specified collection page is restricted only when both conditions in the previous item are met. Search results, product cards on the homepage, and displays outside the online store are not restricted.
If the problem persists after checking the above, contact support with the URL of the page you checked, the name of the access rule, and your login state at the time of checking.